Job Summary:

The Client Manager in Fleet Management Software is responsible for fostering strong relationships with clients, ensuring their fleet management needs are met through our software solutions. This role involves overseeing the delivery and implementation of our software, managing client accounts, and collaborating with internal teams to enhance client satisfaction and retention. The ideal candidate will be proactive, tech-savvy, and skilled in both communication and problem-solving.

Key Responsibilities:

• Client Relationship Management:
  • Develop and maintain strong, long-term relationships with clients using our fleet management software.
  • Serve as the primary point of contact for clients, addressing their needs and concerns promptly and efficiently.
  • Conduct regular check-ins and meetings with clients to ensure satisfaction with the software and address any issues.
• Account Management:
  • Manage client accounts, ensuring all software deliverables are met on time and within budget.
  • Develop and implement account strategies to help clients achieve their fleet management goals using our software.
  • Monitor account performance and prepare regular reports for clients and internal stakeholders.
• Service Delivery and Implementation:
  • Collaborate with internal teams to ensure the software is delivered and implemented effectively and efficiently.
  • Coordinate with project managers and technical teams to ensure client expectations are met during software deployment.
  • Provide training and support to clients on how to use the fleet management software effectively.
• Business Development:
  • Identify opportunities for upselling and cross-selling additional software features or services to existing clients.
  • Assist in the development of proposals and presentations for new business opportunities.
  • Participate in business development activities and client pitches as needed.
• Problem Resolution:
  • Escalate complex issues to the technical support or development teams when necessary.
  • Implement corrective actions to prevent future issues and ensure continuous improvement.
• Reporting and Documentation:
  • Prepare and present regular reports on account performance, client satisfaction, and software usage.
  • Ensure all client documentation related to the software is complete and properly filed.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Communications, or a related field.
• Proven experience in client management, account management, or a similar role, preferably in the software or technology industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Technical proficiency with fleet management software or related technologies.
• Strong problem-solving skills and attention to detail

Recrutamento, Escrita Digital, Gestor de Clientes, Client Management

Job Summary:
We are seeking a skilled and motivated Software Engineer with expertise in C#, .NET, and Blazor to join our team. As a Software Engineer, you will be responsible for developing, implementing, and maintaining software solutions in both cloud-based and microservices architectures hosted, containerized and deployed in Kubernetes. You will work closely with cross-functional teams to design and build scalable, secure, and high-performance applications. Your strong technical skills and passion for cutting-edge technologies will play a crucial role in delivering innovative software solutions.

Responsibilities:
- Design, develop, and deploy cloud-based software solutions using C#, .NET, and Blazor within a microservices architecture hosted, containerized and deployed in Kubernetes.
- Write clean, efficient, and maintainable code to implement software features and functionalities.
- Conduct code reviews to ensure adherence to coding standards, best practices, and architectural guidelines.
- Participate in the entire software development life cycle, including requirements analysis, design, development, testing, deployment, and maintenance.
- Optimize application performance and scalability through code optimization, caching strategies, and cloud-native techniques.
- Troubleshoot and debug software issues, identify root causes, and implement effective solutions.
- Stay up-to-date with emerging technologies, cloud platforms, and industry trends to propose innovative ideas and improvements.
- Implement and adhere to security practices, including identity management, authentication, and authorization.
- Document software designs, technical specifications, and development processes.

Requirements:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Proven work experience as a Software Engineer, specifically with C# and .NET in cloud-based and microservices architectures.
- Familiarity with microservices architecture principles, patterns, and best practices.
- Proficiency in designing and consuming RESTful APIs and implementing API security.
- Solid understanding of cloud-native technologies and concepts (containers, serverless, etc.).
- Experience with version control systems (GitHub, DevOps) and Agile/Scrum methodologies.

- Strong problem-solving and analytical skills with attention to detail.

- Excellent communication and teamwork abilities.

- Knowledge of performance optimization techniques in a cloud-based environment.

Recrutamento, Escrita Digital, Gestor de Clientes, Software Engineer

Job Summary:

We are seeking a skilled and motivated Support and Infrastructure Engineer with a focus on DevOps to join our dynamic team. The ideal candidate will have a strong background in systems administration, cloud infrastructure, databases and automation. This role will be responsible for maintaining and improving our infrastructure, ensuring the reliability and performance of our systems, and providing technical support to our development and operations teams.

Key Responsibilities:

1. Infrastructure Management:
   • Design, implement, and manage scalable, secure, and highly available infrastructure on cloud platforms (AWS, Azure, GCP).
   • Monitor system performance and ensure the reliability and availability of our infrastructure.
   • Implement and manage network configurations, including VPNs, firewalls, and load balancers.
2. Database Administration: 
   • Manage SQL Server databases, including installation, configuration, upgrades, performance tuning, and security.
3. Automation and Configuration Management:
   • Automate deployment, monitoring, and management tasks using scripting languages (Python, Bash, etc.).
   • Implement continuous integration and continuous deployment (CI/CD) pipelines using tools such as Jenkins, GitLab CI, or CircleCI.
4. Support and Troubleshooting:
   • Provide tier 2/3 support for infrastructure-related incidents and problems.
   • Troubleshoot and resolve infrastructure and application issues in a timely manner.
   • Perform root cause analysis and implement corrective actions to prevent recurrence.
   • Troubleshoot issues related to infrastructure and databases
5. Collaboration and Communication:
   • Work closely with development, QA, and operations teams to ensure seamless integration and deployment of new features and services.
   • Collaborate with security teams to ensure compliance with security policies and best practices.
   • Document infrastructure configurations, processes, and procedures for internal use and knowledge sharing.
6. Monitoring and Reporting:
   • Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.
   • Generate and analyze performance metrics to drive improvements and optimizations.
   • Prepare regular reports on system performance, availability, and security.
   • Implement monitoring solutions to ensure system health.

Qualifications:

• Education:
  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Experience:
  • 3+ years of experience in a DevOps, infrastructure, or support role.
  • Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
  • Proven experience with automation tools and scripting languages.
  • Proven experience with SQL Server database administration.
• Skills:
  • Strong scripting skills (Python, Bash, etc.).
  • Experience with CI/CD tools (Azure Pipelines, Jenkins, GitLab CI, CircleCI).
  • Knowledge of containerization and orchestration tools (Docker, Kubernetes).
  • Familiarity with monitoring tools (Prometheus, Grafana, ELK Stack).
  • Proficiency in database management, including performance tuning, backup and recovery, and security.
• Soft Skills:
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and collaboration abilities.
  • Ability to work independently and as part of a team.

Recrutamento, Escrita Digital, Gestor de Clientes, Support and Infrastructure Engineer, DevOps

Job Summary:

We are looking for a detail-oriented and passionate Software Tester to join our QA team. The ideal candidate will be responsible for testing our fleet management software to ensure it meets the highest standards of quality, reliability, and performance. You will work closely with our development team to identify, document, and track software defects, and to ensure that our products meet user requirements and expectations.

Key Responsibilities

• Test Planning and Design:
  • Analyze requirements, specifications, and technical design documents to create comprehensive and well-structured test plans and test cases.
  • Develop detailed, comprehensive, and well-structured test plans and test cases.
• Test Execution:
  • Execute manual and automated tests on our fleet management software applications.
  • Identify, record, document, and track bugs using appropriate tools.
  • Perform thorough regression testing when bugs are resolved.
• Collaboration and Communication:
  • Work closely with developers, product managers, and other stakeholders to understand the software features and functionalities.
  • Provide detailed reports on defects and work with the development team to resolve them.
  • Participate in sprint planning and review meetings to provide feedback on user stories and acceptance criteria.
• Automation and Tools:
  • Develop and apply testing processes for new and existing products to meet client needs.
  • Implement automated testing tools and strategies where appropriate.
  • Maintain and enhance the existing test automation framework.
• Quality Assurance:
  • Ensure compliance with company standards and procedures.
  • Continuously improve testing processes and methodologies to enhance product quality.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Software Tester or QA Engineer.
• Strong knowledge of software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Solid knowledge of SQL and scripting.
• Experience with automated testing tools (e.g., Selenium, JUnit, TestNG).
• Familiarity with Agile development processes and Scrum methodology.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Attention to detail and a commitment to quality.

Preferred Qualifications

• Experience in testing fleet management or logistics software.
• Knowledge of fleet management industry and operations.
• Experience with performance and/or security testing is a plus.

Recrutamento, Escrita Digital, Gestor de Clientes, Software Tester

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